FREE SHIPPING - ALL SIGNS! 4.9 GOOGLE RATING 2 YEAR WARRANTY
4.9 GOOGLE RATING
FREE SHIPPING - ALL SIGNS!
2 YEAR WARRANTY
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Custom Neon® FAQs

Please visit the new Custom Neon® FAQ & Support Centre



How to Set Up Your Custom Neon® Sign

Please click here for downloadable tutorials and instructional videos that will show you how to hang, wall mount, or install your new Custom Neon sign.

Most Common Questions & Our Answers

Our custom made LED neon signs, lights and art are made to your specifications. We have a team of in-house designers, sales and support staff on hand to answer your queries. On this page, you'll find answers to the questions we are most commonly asked about our signs, design process, manufacturing, shipping, returns and more.

Please have a look through the FAQs below and let us know if there's anything else we can help you with.

Icon Designing your Custom Neon® Sign

Designing your Custom Neon® Sign

What colour can I choose?

What font can I choose?

Will I get a design proof?

What if I want a sign that I can't create using your custom tool?

Do you offer a free design service?

Icon Custom Neon® Product FAQ

Custom Neon® Product FAQ

Are your LED neon lights battery operated or do they plug in?

How do I hang / wall mount my neon light?

How big can my Custom Neon® sign be?

Can I get a free-standing LED neon light?

What are the backboard options?

Do I need a remote & dimmer for my LED neon light?

What are the small marks on my sign?

Can I use my new light sign outdoors?

What if I want a sign that is only partially neon?

Can you print an image on my sign?

What is Naked Neon™?

Icon LED Neon Flex vs Glass Neon FAQ

LED Neon Flex vs Glass Neon FAQ

What's the difference between traditional glass neon and LED neon?

Is LED Neon Flex more environmentally friendly?

Icon Production/Manufacturing FAQ

Production/Manufacturing FAQ

How are Custom Neon® light signs made?

Where are Custom Neon® signs made?

What is the LED neon flex tube attached to?

Icon Payment & Shipping

Payment & Shipping

What are your payment and invoicing T&C's?

What are the shipping costs?

Why is the turnaround 3-5 weeks* for a standard order?

What if my sign is damaged in transit?

What if my sign is lost or stolen?

Icon Returns & Warranty

Returns & Warranty

What is your returns policy?

What is Custom Neon's returns procedure?

Does my new sign come with a warranty?

Product Recall/Replacement

Icon About Custom Neon® Signs

About Custom Neon® Signs

Why should I buy an LED neon light sign from Custom Neon®?

Is Custom Neon® Legit?

What is a Custom Neon® sign made from?

How much does a Custom Neon® sign cost?

Why are Custom Neon® signs cheaper than its competitors?

Why are Custom Neon® signs safer?